Return Policy
Effective Date: February 19, 2025.
Thank you for choosing tallymena.ae for your TallyPrime license. Our goal is to offer clear, simple, and fair terms that follow UAE customer protection guidelines and Google Merchant Center policy.
Payment Methods
We accept the following payment options
💶 Cash payment
🏦 Bank transfer
Since the licence is a digital product, activation details are sent after payment confirmation.
Digital License Delivery
All TallyPrime licences are delivered by email. Once payment is received and verified, the licence will be shared with you.
Eligibility for Refunds
Refunds are allowed only in the following situations.
☑️ Duplicate Payment
If you made a duplicate payment by mistake, a full refund will be issued after verification.
☑️Licence Not Received
If you did not receive your licence within 24 hours after payment confirmation, you may request a refund. Our team will check payment and delivery records before processing.
☑️Wrong Product Purchased
If you bought the wrong TallyPrime edition and the licence has not been activated yet, you can request an exchange for the correct edition.
☑️Activation Error from Our Side
If the licence key we provided is invalid or not working due to our system error, we will issue a replacement at no extra cost.
Cases Not Eligible for Refund
We cannot offer a refund in these cases
✖️Licence has already been activated.
✖️You changed your decision after we delivered the licence.
✖️Issues caused by local system problems on your device.
✖️You requested a refund after activation confirmation in Tally.
Refund Timeline
Refunds are completed within 7 to 15 business days.
Refunds for cash or bank transfer payments are sent back through bank transfer only.
Exchange Policy
Unactivated licences can be exchanged within 3 days of purchase.
Any price difference will be communicated before the exchange.
How to Request a Refund
Send these details to our support team
Name
Order number
Payment proof
Reason for refund request
You can contact us through the support page on tallymena.ae.
Contact
We are always ready to help with licence delivery, refund requests, or any account related questions.